Returns & Refunds

You can return most items within 14 days of the delivery date. Pieces must be unworn, unaltered and returned in their original packaging, including the box, any grading report and paperwork that came with them.

1. Contact us with your order number and the item you would like to return.
2. We email you a prepaid, insured return label and packing instructions.
3. Pack the item securely in its original box and drop it off with the carrier. Keep your receipt.

Once your return arrives, we inspect it within 2 business days. Approved refunds go back to your original payment method, and most banks post them within 5 to 7 business days. Original shipping charges for expedited delivery are not refundable.

Want a different size, metal or style? Start a return and place a new order, or contact us and we will help arrange an exchange. Many of our rings can be resized; ask us before returning a ring that simply does not fit.

• Custom-designed and made-to-order pieces
• Engraved or personalized items
• Pieces that have been worn, resized or altered by another jeweler
• Gift cards

If any of these arrive with a manufacturing issue, we will repair or replace them.

If your order arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photos. We will send a prepaid label and make it right at no cost to you.